"Your claim is always judged entirely on its own merits".
Neil Clayton, medical negligence solicitor
The NHS Constituition sets out rights to which patients are entitled when they are treated by NHS bodies.
According to the NHS Constitution, your rights include:
Read more from the Citizens Advice Bureau about your NHS patient rights, pledges and responsibilities here.
Private healthcare providers are bound both by your legal rights and their own code of conduct. For example, doctors are registered to the General Medical Council (GMC) which is the independent regulator for doctors in the UK. They are duty-bound to follow the GMC code of conduct.
Click here to read more about the GMC code of conduct.
In the unlikely event that something goes wrong with your treatment, leading to a physical or psychological injury, you can do one or more of the following:
All NHS and private healthcare providers have formal complaints procedures in place, so you can contact your healthcare provider about your complaint.
For more information about requesting an explanation, apology and lodging a formal complaint, contact a patient rights group such as Action against Medical Accidents (AvMA).
Making a complaint does not affect your ability to claim compensation for your injuries.
To find out if you could be eligible to claim compensation for medical negligence (also known as clinical negligence), you can call one of our friendly legal services advisors, or start your claim online.
The phone call like the rest of our service is free, and you’ll never be put under pressure to make a claim if you feel it’s not right for you.