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Have you suffered from
medical negligence?

If you receive substandard or inappropriate medical care and you're injured as a result, you could be entitled to claim compensation.

Patient Rights

The NHS Constituition sets out rights to which patients are entitled when they are treated by NHS bodies. 

Your legal rights

According to the NHS Constitution, your rights include:

  • Access to health services
  • Quality of care and environment (including a right to be treated with a professional standard of care)
  • Nationally approved treatments, drugs and programmes
  • Respect, consent and confidentiality
  • Informed choice
  • Involvement in your healthcare and in the NHS
  • Complaint and redress (this includes a right to compensation where you have been injured by negligent medical treatment)

Read more from the Citizens Advice Bureau about your NHS patient rights, pledges and responsibilities here.

Private care - health professionals’ codes

Private healthcare providers are bound both by your legal rights and their own code of conduct. For example, doctors are registered to the General Medical Council (GMC) which is the independent regulator for doctors in the UK. They are duty-bound to follow the GMC code of conduct.

Click here to read more about the GMC code of conduct.

What if something goes wrong?

In the unlikely event that something goes wrong with your treatment, leading to a physical or psychological injury, you can do one or more of the following:

  • Request an explanation and an apology
  • Lodge a formal complaint
  • Make a claim for compensation and continue to receive the highest standard of healthcare possible, even if you have an ongoing claim

‚ÄčAll NHS and private healthcare providers have formal complaints procedures in place, so you can contact your healthcare provider about your complaint.

For more information about requesting an explanation, apology and lodging a formal complaint, contact a patient rights group such as Action against Medical Accidents (AvMA).

Claiming compensation

Making a complaint does not affect your ability to claim compensation for your injuries.

To find out if you could be eligible to claim compensation for medical negligence (also known as clinical negligence), you can call one of our friendly legal services advisors, or start your claim online.

The phone call like the rest of our service is free, and you’ll never be put under pressure to make a claim if you feel it’s not right for you.

Patient Rights

"Your claim is always judged entirely on its own merits".
Neil Clayton, medical negligence solicitor

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Angela Nicholson

We helped Angela claim compensation for a toe injury sustained during a chiropody procedure.